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Online Purchase Details

As a thank you for choosing Cylcery USA for your Cycling Needs, we offer Free Shipping on orders over $100 shipped within the contiguous United States. Make sure to take Free Shipping into account when comparing prices!

  • Offer valid on all orders with a subtotal of $100 or more; other discounts applied to your order could change your subtotal.
  • Offer limited to standard shipping to U.S. addresses in the contiguous U.S. only (Alaska & Hawaii do not apply).
  • Offer excludes oversized items such as trainers and car racks. (Other exclusions may apply) Please note that some items may be subject to additional shipping and handling charges because of size or weight.
  • Offer is limited to stock on hand and backorder-able items, is nontransferable and is not redeemable for cash.
  • Unfortunately Bike Purchases can not be shipped and must be picked up in-store, in-person, by the same individual listed on the billing information. You are also required to present a valid drivers license and the credit/debit card used for your online purchase.

Please Note: In order to protect against fraud, we require online purchases to be ordered and shipped to the same name and address as the billing information. In some cases, you may be asked to provide a copy of the drivers license and a secondary form of photo ID to verify the Billing Information.

*Some Items may ship separately.

In-Store Pick-Up

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup.

If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Although we make every effort to ensure that our website reflects our real time inventory, changes in stock levels can take 24 hours to reflect on our website.

Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

All Bike Purchases must be picked up in-store, in-person, by the same individual listed on the billing information. You will also be required to present a valid drivers license and the credit/debit card used for your online purchase.


We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.


Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.


If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.) 

Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or email.


Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!

If you have further questions, please contact us at: